YoTrip-Words and Thoughts

A place and space for me to express my thoughts

Archive for the tag “Business”

Thursday Thinking by YoTrip for August 26, 2010-Losing To Gain (Possessions), Part 4 (Vol.3, Iss.4)

Stop worrying about what you have to lose and ...

Stop worrying about what you have to lose and start focusing on what you have to gain. (Photo credit: deeplifequotes)

Well here is another blog post I found on the drafting table. It seemed in perfect alignment with the fact that millions of people purchased lotto tickets with the hope of a chance to become an instant millionaire if they win the 636 million dollar mega lottery drawing!

Are you dreaming of becoming a millionaire? What are  15 (6+3+6 ) things you could do with that much money? Would you take a lump sum or installments?  How would your life change as a millionaire? Who would you bless with some of your winnings? Where would you travel, in the USA or beyond?

Tell me how you would answer the questions if you became the 636 million dollar man or woman!



Losing To Gain (Possessions), Part 4

Things, stuff, things, stuff and more things and more stuff. Houses, cars,
stocks, bonds, land, and businesses are just a few of the things and stuff that
people own. Lately, it is hard to find people who have not experienced the loss
of possessions. The current economic climate has heightened people’s awareness
of their things, their stuff, and their possessions. The loss of possessions is
the final installment in the series “Losing To Gain”. Losing possessions is an
area that is worth examining a little closer.

Everyone has something or multiple things which are near and dear to their
heart. Let’s face it, if you worked hard for that car, that house, or that
business your ownership is a serious matter. It has been said that anything you
work hard for is well worth fighting for,if the effort was made to obtain it,
then go the extra mile to retain it. Some would say that these days fighting for
your possessions is becoming a routine task. Many people find themselves in a
position of fighting to keep their things, their stuff, their possessions.

It is amazing how losing one thing or one possession has the ability to start a
cycle of loss. Pat and Paul Possessors are a married couple with two children in
private school, living in a home, with two cars and a mini-van. Pat is a Office
Administrator and Paul is a District Sales Manager and both have worked for
their companies for more than 10 years, with solid retirement plans in place.
The Possessors’ take vacations to destinations inside and outside of the
country, several times a year. Pat and Paul are also the owners of a
successful small real estate company. A year ago, Paul was laid off from his
job, the Possessors have seen their lives change drastically. The Possessors
summed up their loss in this way: one car was loss, the children’s private
school attendance was loss, the real estate business loss clients, but most
importantly the family loss a major income stream. The devastation of losing
possessions was difficult for the Possessors, yet they were determined to stay
positive. The possessions were important to the Possessors but they were not
their central focus.

The loss of stuff, things, or possessions should not only be viewed as the end,
but as a beginning. When loss of possessions occurs, the obvious questions of
why and how settle in waiting to find answers. Losing possessions should promote
the notion of living with less. Many people have been forced to not focus on the
things they have loss but to learn to live better with what they have left. So
if you have experienced a loss of possession recently and find yourself whining
and complaining about your things and your stuff, get OVER IT!

Life is far more precious than the POSSESSIONS you surround yourself with,like a
blanket of comfort. Take time and review  what you have loss and see the blessing in
having your life, your health and your family. Losing to Gain (Possessions) can
best be summed up by the comedic genius of George Carlin. In his stand-up
comedy performance, Mr. Carlin exposes how losing your stuff can easily send you
into a crazy state. *Mr. Carlin (R.I.P.) does use a few choice words in his
delivery but he makes you think about you and your stuff.

Go to http://www.youtube.com/watch?v=JLoge6QzcGY
Losing to Gain (Possessions), Part 4. 8/26/10

“A.I.M. To Win In 2010”
Aspire, Inspire, Motivate

Yolanda Clay Triplett

“Words the joyful noise of my
mouth, sweet sounds to my ears.The
results of a love affair between
pen and paper, words”


YoTrip Presents: Developing The Business Professional Workshop


Nova Southeastern University
4850 Millenia Boulevard
Orlando, FL 32839
August 17, 2013
10 am – 2 pm

The DBPWorkshop experience provides a welcoming, safe, and judgment free environment for all professionals to cultivate their speaking, writing, presentation, and leadership skills. These sessions will empower small business owners, aspiring business owners, community leaders, educators, speakers, authors, graduate students, anyone serving in leadership position.

Workshop Overview:

The Professional Speaker, Part I

Professional Writers Workshop 101 Part II

  • Develop your writer’s craft and use writing strategies to communicate ideas effectively
  • Design and personalize the TOP 10 professional manuscripts
  • Understand universal copyright laws

Developing a Professional Presentation Part III

  • Use your stage as a platform to demonstrate your expertise
  • Successful presentation delivery using the latest innovative technology
  • How to engage your listening audience
  • Presentation promotions: increase your clientele and generate sales

More Reasons to Attend:

Thursday Thinking by YoTrip for August 18, 2011-If We Could See Into the Future… (Vol.8, Iss.2)

SIXTYNINE | threesixtyfive

If We Could See Into the Future…

If We Could See Into the Future … What would the future reveal? Good things, happy things, bad things, sad things are all possibilities that could be presented in our future living.

All too often, we find ourselves wanting and wishing to move the hands of time forward. Whatever is set to happen in the future, makes us want to think about it, see it, hear it, touch it, and be apart of it. Just the thought of what could be, should be and what would be in the future peaks our sense of curiosity. If We Could See Into the Future..We want to leave the here and now unattended, undone, and unfinished to move to those things that are set to come, should we make it to that place called the future.

If  We Could See Into the Future…how much of our “right now” would we change? I think the old adage, “If I knew then, what I know now, I would have done things differently” comes to the forefront of your thinking about the future. We are so ready to get to the next thing that we do not realize that we have to: come to, in order to go through, so we can get to the future. Our microwave mindset, tells us that coming to and going through are too much in the process, let’s just skip ahead to the future.

If We Could See Into the Future…would we like everything that the future has in store for our lives? We know that all day’s are not perfect nor will they be what we imaged. People change, places change, possessions change and processes change without a reason.

If We Could See Into the Future… I would have known that today would take me on a journey of high’s and low’s, up’s and down’s, mad’s and glad’s in the course of eight working hours. I find myself able to find a ray of hope and a smile because I recognize that there is someone bigger than me that holds the future.

If We Could See Into the Future…

Thursday Thinking by YoTrip for July 28, 2011-Happy OCG Anniversary (Vol.7, Iss.3)

Construction works at a prefabricated house

Image via Wikipedia

Happy OC Anniversary

July 28, 1998 found me embarking on a new journey to add to my colorful and varied resume, as I spent the day in orientation in a room full of newbies. On this day thirteen years ago, I became an employee of Orange County Government (OCG) within the Growth Management and Environmental Services Division and the Building Department. I know that was a great deal to write and even more of a mouthful to say. I was so glad when the department became Growth Management and we became Building Division and then The Division of Building Safety.

I was hired as a Permit Analyst with the Building Department. My job back then was to assist people who visited our offices for permitting services. I started  out with four other people who were also Permit Analyst. I also started out with a young lady who worked in the communications Department and is still there today.

Working as a Permit Analyst gave me the foundation and training to understand the very basics of the Permitting services business. I worked as a Permit Analyst for fifteen months, as I had a desire to learn and do more within the department. I was promoted to Project Administrator, and was given the opportunity to expand my wings and grow in the business of helping people for the next two years. My next move was to become the Building Coordinator and for the next seven years I was responsible for directing traffic with Permit Analysts, Interns, and temporary workers. This position helped me become a better follower, leader, listener, coach and trainer.

For the last three and a half years, I have been a Program Development Supervisor for the Division of Building Safety (I know the name changed again!). My current position allows me to continue to work with assisting people who need permitting services. Additionally, I can use my advanced degree in Organizational Management to help advance our work in helping our community grow and prosper. I am so glad to watch the landscape of Orange County change before my eyes with building and construction projects.

I say thanks to all who I have worked with and for over the years.I have learned and lived so much in my endeavor to help people realize their dreams. I am happy to say that after 13 years, 3 major hurricanes, record-breaking highs and lows in the building business, I am looking forward with anticipation and expectancy for what the coming years will bring. Happy OCG Anniversary, time sure does fly!

Tuesday Thoughts by YoTrip for May 17, 2011-Words and Thoughts of Thanks (Vol.2, Iss.3)

Writing journal


I am truly humbled and equally honored to have been named by The Orlando Renaissance Writer’s Guild, Inc. as the 2011 “Writer of the Year”. To be recognized for writing and sharing words, thoughts and inspiration with people let’s me know I am making a difference.

Writing is like the air I breathe, I thank God for the gift. Since my childhood, I have had a pen in my hand writing on paper, walls, and any place I could scribble or scribe. Over the years, I have been blessed to write for fun,  for show, and write for work.  I want to thank God for the gift of writing it is a blessing that I do not take lightly or for granted. I thank  my family for their encouragement and also for being a point of reference.

The faithful readers of my blogs are to be thanked for taking time to read my Words and Thoughts, you are the meter of measure that keeps me working for the masses. Special thanks to the members of The Orlando Renaissance Writer’s Guild,Inc.  for being a great resource, a great refuge, and a great frame of reference. Gathering as a group with the members of the Orlando Renaissance Writer’s Guild,Inc. and being a support drives me to reach for higher heights in my writing.

Let me offer to each of you to write your story, your family’s story or any story that impacts you to inspire others. Thank you all for being who you are and helping me celebrate writing, literacy, and those who have a love for the written word. Write on, write on, write on! ~~YoTrip

“Soaring Towards Heaven in 2011″
The Sky is Limitless

Orlando Renaissance Writer’s Guild, Inc.
2011 *”Writer of The Year”*
Posted from WordPress for Android

Tuesday Thoughts by YoTrip for April 19, 2011, A Lesson Serving with Excellence

Have you ever had an opportunity to experience service delivered in an excellent way? Most people come from all over the planet to the “Mouse House” and the land of Disney to experience the magic of service delivered in an excellent way. A master in the arena of making dreams come true for its visitors, Disney is the bearer of the gold standard in service. Happy employees generate an infectious environment that boils over with smiles, joy and good feelings. Disney has perfected serving with excellence in the theme parks area, but fast-food gentle giant Chick-fil-A  has set the bar for serving  its customers with excellence.

Chick-fil-A has been around for over 40 years serving up excellence and chicken sandwiches from it beginnings in Atlanta, Georgia‘s Greenbrier Mall. Founder and owner S. Truett Cathy has strong beliefs and work ethic that is instilled in the people who are employed by Chick-fil-A. Serving with excellence is not just a passing phrase it is apart of the business philosophy, that Truett Cathy has also passed along to his son Dan Cathy, the current President and Chief Operating Officer.

On a recent visit to Chick-fil-A, I walked into the doors about 15 minutes before closing. The cashier was hard at work mopping the floors in his area. When I approached the counter, Dixon gave me a big smile and said “Good evening mama, it is my pleasure to take your order.” I was pleasantly surprised and asked for a vanilla shake without whip cream or the cherry. Dixon, when over to his co-worker and asked if she would make the shake and she smiled at me and proceed to make one shake for me and another for the person in the drive-thur. There was a young lady standing counting money at one of the side registers, and she smiled and also greeted me. Once his co-worker finished making the shake, Dixon took it and passed it over the counter to me along with my cup of water. 

I proceeded out to my car with shake and water in tow, I placed the shake on the roof of the car to open the door and the filled cup was spilling over. I decided to return to the restaurant and get another cup. When I opened the door I was greeted with a happy hello and a look of concerned. Dixon asked if I dropped the shake and I explained that it was spilling over and I needed a larger cup. Dixon gladly took the cup and said “it is my pleasure, to change out that cup.” The young lady who was counting money smiled and I asked if she was the manager, she said yes. I could see the youthfulness in her face and I joked that she needed a work permit. The young lady then offered “I have been working her since I was 15 years old and I am 19, soon to turn 20.” I chuckled and said that, “Chick-fil-A is a place where people stay forever.” I smiled and both Dixon and the young lady warmly offered me a good night. This was great to see that up until the doors closed the staff at Chick-fil-A were serving with excellence.

Today I visited the Orange Ave. Chick-fil-A and the  staff really displayed excellence in service. There were two ladies working in the lobby carrying a tray filled with mints and items for clearing tables. Armed with smiles, Katherine and Cathy, buzzed around speaking to customers dining in the lobby, “would you like a refill on your drink? It is my pleasure”, “may I take and empty this tray for you, my pleasure”, “would you like some ice cream? A cone or cup.” These two retirees from BellSouth, loves being around and working with people. 

Sitting and observing both Katherine and Cathy interact with visitors to Chick-fil-A, it made me smile and taught me a valuable lesson in serving with excellence. When you genuinely enjoy the work you do, it shows in how you provide for those who enter in your presence seeking service in excellence.

“Soaring Towards Heaven in 2011″
The sky is limitless…
Posted from WordPress for Android

Thursday Thinking by YoTrip for January 20, 2011-Expect the Best (Vol.1, Iss.3)

Customer service center - note that there is o...

Image via Wikipedia

“Expect the Best”

Years ago a telecommunications giant had a slogan that would make their customers sit up and take notice. The customer service representative would say, “Thank you for calling, how may we exceed your expectations?” The leaders of this company must have felt an incredible sense of confidence to go out on a limb and set the bar high for the level of service they will give to their customers. Each time a customer connected with this company, they were greeted with what they could expect to get from their experience with the company. This company sought to give their customers the best service they could offer them. 

The way this company focused on setting a tone for their customers placed them in a category of a company seeking to give the best service. All companies should be as devoted to finding a way to deliver a high level of service that exceeds their customers’ expectations. Unfortunately, customers expect the best in service and find that the reality is many companies give less than what is expected. At a time when service in the spotlight, customers are not receiving the best and are forced to deal with the reality.

Companies have an opportunity to raise the standards and the level of service they provide. Now is the time to examine how service is delivered to customers. If customers are not experiencing service that exceeds their expectations, then a company is not giving their best. Companies have to recognize that giving the customers the best service is what customers expect and more importantly what they deserve.~~YoTrip

 “Soaring Towards Heaven In 2011″
The Sky Is Limitless…

Yolanda Clay Triplett
Follow me on Twitter:@yotrip729
Find me on Facebook: facebook.com/yolanda.c.triplett

“Words the joyful noise of my
mouth, sweet sounds to my ears.The
results of a love affair between
pen and paper, words”

Thursday Thinking by YoTrip for January 6, 2011-SERVICE MAKES THE DIFFERENCE (Vol.1, Iss.1)

A picture taken, of A Green Salad.

Image via Wikipedia

Unless you live under a rock or on a remote island, you interact with people, places, or possessions that provide customer service. Your  customer service experience may come at the grocery store, the bank, the doctor’s office, the retail shop or at your favorite fast-food restaurant. No matter the location, it is reasonable for you to visit these places and expect to receive good customer  service. For most people, SERVICE MAKES THE DIFFERENCE and will determine if you choose to spend your time and money at a business.
Anyone that knows me will tell you I am a service fanatic. Whenever I go to a place of business I expect the delivery of service to be at a minimum good. I always engage with people who are in positions of service, for several reasons one I can relate (I have had jobs that were solely service-driven), and I think it is important to treat people like they matter. The simple gesture of calling a person by their name can make a person feel like they matter, and that SERVICE MAKES THE DIFFERENCE.  It is my belief that if I am spending my money and spending my time then the least I can get is good customer service.  
Today I stopped at an establishment that makes a wonderful Chicken Apple Pecan Salad. I drove up to the speaker and asked for the salad without the blue cheese and as I scanned the menu board I saw that “hot tea” was listed. I asked if I could add a hot tea to my order. The voice from the speaker responded, “We don’t have hot tea, for sale.” I was baffled and looked at the board again to ensure that I had read the information correctly and drove to the window to pick up my order.
When I arrived at the window the young lady smiled and repeated my order and gave me the cost. I reached for payment and asked her about the tea. The young lady went on to say, “I do not know why they have that on the board. We serve iced tea, we can heat some up for you.” The entire time the young lady and I were talking several people were yelling in the background, she raised her hand to quiet them down but it did not work. Another young lady came to the window and handed me a bag, I checked the bag to make sure my salad was in place, without the cheese and if I was given pecan packet, pomegranate vinaigrette dressing, napkins, a folk, a knife, and my receipt. I did not see the receipt and asked for it the second young lady insisted it was in the bag. Once she saw I was not leaving without a receipt, she yelled at the first young lady to get me a receipt.
I took the receipt, said thank you and drove forward. I noticed the pecan packet was not in the bag but at this point I was not feeling like the level of service was going to improve. I also pulled the receipt and saw it was not for my order. The receipt did contain two important lines at the bottom that read: How was your visit ? The other line was a number to call in and speak with someone. All I could think is SERVICE MAKES THE DIFFERENCE.
If you are a person that works in any area that gives or provides service, realize that SERVICE MAKES THE DIFFERENCE. People visit places of business with the expectation of good service. The level of service provided can be the determining factor of return or repeat business. If you are a person that is the recipient of services, you should treat people serving you like they matter by acknowledging them. Be it good, great, bad or awful remember SERVICE MAKES THE DIFFERENCE.

“Soaring Towards Heaven In 2011”
The Sky Is Limitless…

Yolanda Clay Triplett
Follow me on Twitter:@yotrip729

Find me on Facebook: facebook.com/yolanda.c.triplett
“Words the joyful noise of my
mouth, sweet sounds to my ears.The
results of a love affair between
pen and paper, words”

YoTrip-Words and Thoughts for Monday, December 27, 2010-HOW WAS MY AIM? (Vol.12, Iss.12)

AOL Instant Messenger

Image via Wikipedia

The year 2010 is quickly marching toward a close. Now is a great time to evaluate the past and prepare for the pending future. As we look to start 2011, I ponder the question: How was my AIM in 2010? Did I reach the goals that were set? I wished to ASPIRE personally and professionally. I sought to INSPIRE others by sharing my gifts. I hoped to MOTIVATE the masses to be their best self. There are four more days left let’s see what more we can accomplish!
(Re-posted from Monday, December 28, 2009)
Determined to define my outlook for the coming year, I have decided to take a three-pronged approach to my 2010 tag line.
A.I.M. To Win in 2010
AIM is defined- To intend or direct for a particular effect or purpose, to strive for a goal. 
When I think of AIM I am lead to focus on the target or goal that is ahead of me. I thought that AIM needed legs (words) that will constantly make me remember and focus on it. For me AIM now means to: AAspire, IInspire, MMotivate
Aspire is defined-To long, aim, or seek ambitiously; be eagerly desirous, esp. for something great or of high value. To have a great ambition or ultimate goal; desire strongly.
In 2010, I will continue to seek to ASPIRE to higher heights in my personal and professional growth and development.
Inspire is defined-To fill with an animating, quickening, or exalting influence. To fill or affect with a specified feeling, thought to influence or impel.


In 2010, I will continue to INSPIRE by sharing my gifts with others with the hope that significance is achieved.

Motivate is defined-To provide with an incentive; move to action; impel.
In 2010, I will continue to MOTIVATE and push those in my sphere of influence to be their best self.
A.I.M., is a simplistic approach to a winning formula for 2010. A.I.M is personal (for me), is communal (for us), and is essential. I believe with prayer, determination, focus and a spirit of perseverance A.I.M. is possible!
I am interested in your feedback, please share your thoughts before 2009 expires.
Thanks for being you, it does make a difference!
“A Positive State of Mind 2009”


“A.I.M. To Win In 2010”
Aspire, Inspire, Motivate

Yolanda Clay Triplett

“Words the joyful noise of my
mouth, sweet sounds to my ears.The
results of a love affair between
pen and paper, words”

Thursday Thinking by YoTrip for December 9, 2010 K.I.M. KEEP IT MOVING (Vol.7, Iss.2)

Keep It Moving

Image by Troy Holden via Flickr

One week ago you were challenged to establish goals and take steps you achieve them before December ends. Where are you? Are you still on track to accomplish your own level of greatness to closeout 2010? Have you continued to tell yourself those four simple words, YOU CAN DO THIS! Did you challenge and stretch yourself to accomplish your goals? Have you started to knock down the barriers to you achieving your goals? Did you write down your goals? Have you shared your goals with someone else? Have you envisioned yourself accomplishing your goals?
If you answered “yes” to one or all of these questions good for you. If you answered “no” to any of these questions do not fret or be discouraged. Now is the time to KEEP IT MOVING! You cannot let what you have not accomplished stop you from continuing to KEEP IT MOVING! Decide to not worry about what you have not accomplished, but what you can accomplish if you KEEP IT MOVING!
So what does it take to KEEP IT MOVING! First, you have to remind yourself that YOU CAN DO THIS! If you believe in your ability to accomplish a goal that is a big step in the right direction. Second, you have to record what you want to accomplish. Write down your goals and put yourself on a timetable, this will help you to KEEP IT MOVING! Finally, you have to repeat what you want to accomplish by sharing your goals with someone else in order to KEEP IT MOVING! When you tell another person what you seek to accomplish, they can hold you accountable and keep you encouraged.
Remember to continue to constantly tell yourself YOU CAN DO THIS! Recognize that all the great things that you can do as you finish 2010 can only happen if you remind yourself of what you want to accomplish. Put yourself on a timetable by writing down the goals you want to achieve. Once you tell yourself YOU CAN DO THIS! and write your goals with an attached timetable, then you need to tell others so they can hold you accountable. In order to accomplish these three steps you have to KEEP IT MOVING!

“A.I.M. To Win In 2010”
Aspire, Inspire, Motivate

Yolanda Clay Triplett

“Words the joyful noise of my
mouth, sweet sounds to my ears.The
results of a love affair between
pen and paper, words”

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