Thursday Thinking by YoTrip for January 20, 2011-Expect the Best (Vol.1, Iss.3)
“Expect the Best”
Years ago a telecommunications giant had a slogan that would make their customers sit up and take notice. The customer service representative would say, “Thank you for calling, how may we exceed your expectations?” The leaders of this company must have felt an incredible sense of confidence to go out on a limb and set the bar high for the level of service they will give to their customers. Each time a customer connected with this company, they were greeted with what they could expect to get from their experience with the company. This company sought to give their customers the best service they could offer them.
The way this company focused on setting a tone for their customers placed them in a category of a company seeking to give the best service. All companies should be as devoted to finding a way to deliver a high level of service that exceeds their customers’ expectations. Unfortunately, customers expect the best in service and find that the reality is many companies give less than what is expected. At a time when service in the spotlight, customers are not receiving the best and are forced to deal with the reality.
Companies have an opportunity to raise the standards and the level of service they provide. Now is the time to examine how service is delivered to customers. If customers are not experiencing service that exceeds their expectations, then a company is not giving their best. Companies have to recognize that giving the customers the best service is what customers expect and more importantly what they deserve.~~YoTrip
The Sky Is Limitless…
“Words the joyful noise of my
mouth, sweet sounds to my ears.The
results of a love affair between
pen and paper, words”
- Do Customers Expect Companies To Have Online Customer Service? (customerthink.com)
- The voice of the customer (customerthink.com)
- Customer Complaints, A Company’s Favorite Gift (customerthink.com)
- Five Levels of Service: How Do You Get to the Top? (customerthink.com)
- How to improve customer satisfaction (customerthink.com)